| Item | Coverage (primary) | Exclusions | Conditions / notes |
|---|---|---|---|
| License | Single appliance (shipped by eGroupAI) | Copying/moving to non-shipped hardware | Unauthorized commercial use; out of warranty/support scope |
| Software warranty | Annual warranty (renewable; USD 2,500/year, excl. tax) | Human-caused damage / force majeure events | Final determination per inspection/evidence and agreement |
| Hardware coverage | Replacement for normal wear and tear (non-human-caused) | Human-caused / force majeure | Replacement does not imply data recovery (repair often reformats) |
Note: If there is any discrepancy with quotation/order/MA, the agreement governs.
License unit
- Per-appliance license, and warranty/support is provided only on the appliance shipped by eGroupAI (presentation reference: one-time purchase TWD 450,000, DGX + AI Sandbox as an integrated appliance).
Warranty & maintenance (summary)
- Software: lifetime warranty (with active annual maintenance; excludes human-caused damage and force majeure)
- Hardware: replacement for normal wear and tear (non-human-caused)
- Year 1+ annual maintenance: TWD 70,000/year (technical support + security updates; agreement governs)
Not allowed (important)
- Copying/replacing/moving to non-shipped hardware is out of warranty and constitutes unauthorized commercial use.
Visual summary: licensing & warranty (primary reference)
| Item | Coverage (primary) | Exclusions | Conditions / notes |
|---|---|---|---|
| License | Single appliance (shipped by eGroupAI) | Copying/moving to non-shipped hardware | Unauthorized commercial use; out of warranty/support scope |
| Software warranty | Lifetime | Human-caused / force majeure | Requires active annual maintenance; agreement/inspection govern |
| Hardware coverage | Replacement for normal wear and tear (non-human-caused) | Human-caused / force majeure | Replacement does not imply data recovery (repair often reformats) |