Last updated: 2025-12-26
These Terms of Service (the “Terms”) govern your (on behalf of your legal entity/organization) use of the AI Sandbox website, online demo/trial, and related content and services provided by EGroupAI Co., Ltd. (Unified Business No. 24314136; brand name: eGroupAI; “we”, “us”) (collectively, the “Services”).
The Services are provided for business customers (B2B) only, and are not offered for consumer (B2C) or personal use. You represent that you use the Services for business purposes on behalf of a legal entity or other organization.
If you and we enter into a quotation, order form, maintenance agreement (MA), master services agreement, license terms, data processing agreement (DPA), or other written agreement (collectively, an “Enterprise Agreement”), and the Enterprise Agreement conflicts with these Terms, the Enterprise Agreement will prevail.
These Terms and the Privacy/Cookie policies on this website are provided for transparency and compliance and do not imply any EU or third-party certification. If you need procurement/compliance documents (e.g. a DPA), please contact us.
1. Service provider and contact
- Service provider: EGroupAI Co., Ltd. (brand: eGroupAI)
- Unified Business No.: 24314136
- Address: No. 47, Sec. 2, Xinhai Rd., Da’an Dist., Taipei City, Taiwan
- Email:
service@egroupai.com
2. Definitions
- “You”: an authorized user accessing the Services on behalf of a legal entity/organization.
- “Website”: the AI Sandbox website and its subdomains/subpaths (including these Terms pages).
- “AI Sandbox”: our AI product and related modules/features (which may include an online demo, trial, or enterprise edition).
- “Content”: text, files, data, prompts, feedback, or other materials that you upload, submit, input, or otherwise provide in the Services.
- “Output”: responses, summaries, recommendations, reports, workflows, or other results generated by the Services (including AI models).
- “MA”: Maintenance Agreement, which extends software warranty/maintenance, security patches, and support (subject to your order documents / Enterprise Agreement).
3. Acceptance, authority, and eligibility
- You must have the legal capacity to enter into a binding contract.
- You represent that you have authority to use the Services on behalf of your legal entity/organization and bind it to these Terms or an Enterprise Agreement.
4. Scope of Services and changes
- We may provide website content, product information, online demos, documentation/resources, contact forms, and other features that we may add or adjust from time to time.
- We may update, change, suspend, or terminate the Services (in whole or in part) for security, compliance, operations, or business reasons. Where reasonably practicable, we will announce changes on the website.
5. Accounts, access, and security (if applicable)
- If registration or sign-in is required, you must provide accurate and up-to-date information and keep your credentials secure.
- You are responsible for all activities under your account. If you discover unauthorized use, you must notify us promptly.
6. Acceptable use (AUP)
You must not (and must not allow others to):
- Violate applicable laws or infringe others’ rights (including intellectual property, privacy, and trade secrets).
- Upload, submit, or process personal data or sensitive data that you are not authorized to process, or process third-party data without appropriate authorization/consent.
- Use the Services to produce or distribute misinformation, fraud, hate, harassment, violence, sexual exploitation, or other harmful content.
- Attempt to bypass security controls, probe vulnerabilities, interfere with systems, distribute malware, or access the Services without authorization.
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, model weights, or underlying implementations (except where expressly permitted by law).
- Use automated means to scrape/crawl or disrupt the website, unless we have provided prior written permission.
7. Limitations of AI outputs and your responsibility
- Outputs may be incomplete, inaccurate, or outdated. You must independently review, verify, and exercise judgment, and you are responsible for decisions/actions based on outputs.
- You must not treat outputs as legal, medical, tax, investment, or other professional advice. Seek qualified professional advice where appropriate.
- You understand outputs may depend on the content you provide, configuration, data quality, and context. We do not guarantee outputs will meet your specific purpose or compliance requirements.
8. Your content, data, and license
- You retain all rights in your Content (to the extent permitted by applicable law).
- You grant us a license to process, copy, transmit, and display your Content to the extent necessary to provide, operate, protect, and improve the Services.
- You represent that you have the necessary rights/authorizations for your Content and that your Content does not violate these Terms or applicable law.
9. Privacy, cookies, and data protection (including GDPR-related information)
- Where we process personal data in connection with the Services, we do so as described in our Privacy Policy, including purposes, categories, retention, and your rights.
- We may use strictly necessary cookies or similar technologies to provide security and basic functionality. For details, see our Cookie Policy.
- If you require a DPA during procurement/go-live, please contact us (subject to the Enterprise Agreement).
10. Third-party services and model providers
- The Services may integrate with or link to third-party services (e.g. Intelligent Response providers, analytics tools, identity/auth, cloud infrastructure). Those services may have their own terms and privacy policies; you must review and comply with them.
- You understand that if you choose to enable a particular third-party provider, certain Content/data may be transmitted to that provider to deliver the functionality.
11. Fees, warranty/maintenance (MA), taxes, and order documents (if applicable)
- Commercial model (B2B): AI Sandbox is offered as a one-time purchase. Fees, scope, and delivery terms are governed by the quotation/order documents/Enterprise Agreement.
- Warranty and maintenance (summary): Generally, the first year after delivery includes hardware and software warranty/maintenance. From year two, renewing the MA extends software warranty/maintenance, security patches, and support (as long as the MA is renewed, warranty remains continuous). Details and exclusions are governed by the Enterprise Agreement.
- Any pricing/maintenance descriptions on the website are for reference only (see: Pricing) and do not constitute contractual commitments.
- Unless required by law or agreed by us in writing, fees paid are non-refundable.
- You are responsible for taxes arising under your local laws (e.g. VAT/withholding taxes), unless otherwise stated in order documents.
12. Intellectual property
- The Services and all related rights (including software, UI, designs, trademarks, copy, data structures, and underlying technologies) are owned by us or our licensors.
- Except as expressly authorized in these Terms or an Enterprise Agreement, you must not use our trademarks, logos, or brand elements.
13. Feedback
If you provide suggestions, feedback, or improvement ideas, you agree we may use them without charge to improve or develop products/services, with no obligation to you.
14. Disclaimer
To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available”, and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, and error-free performance.
15. Limitation of liability
To the maximum extent permitted by applicable law:
- We are not liable for any indirect, incidental, special, consequential, or punitive damages (including loss of revenue, data, or goodwill).
- Our total aggregate liability arising out of these Terms or the Services will not exceed the total fees you actually paid to us for the relevant Services in the 12 months preceding the event giving rise to liability.
16. Suspension and termination
- You may stop using the Services at any time.
- If you breach these Terms or we reasonably believe there is a security/compliance/abuse risk, we may suspend or terminate your access to the Services (in whole or in part), with or without notice.
- Upon termination, provisions that by their nature should survive will survive (e.g. intellectual property, limitation of liability, governing law, dispute resolution).
17. Governing law and dispute resolution
These Terms are governed by the laws of the Republic of China (Taiwan), and the Taipei District Court shall have exclusive jurisdiction as the court of first instance.
18. Changes to these Terms
We may update these Terms from time to time and announce updates on the website. Your continued use of the Services after an update constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Services.
19. Contact us
If you have questions about these Terms, or need procurement terms, an Enterprise Agreement, or a DPA, please contact:
- Email:
service@egroupai.com - Company: EGroupAI Co., Ltd. (Unified Business No. 24314136)
- Address: No. 47, Sec. 2, Xinhai Rd., Da’an Dist., Taipei City, Taiwan