Website AI support assistant integration (visual-first)
Website
1‑Line Script
AI support assistant
Chat entry
Knowledge base
FAQ / docs / policies
Human support / tickets
Optional handoff
Add a simple embed snippet (1‑Line Script) to your website to enable an AI support assistant. Answers come from your public/approved knowledge base, with optional handoff to human support/tickets.
- Step 1 | Define entry & UX: where to show it (site-wide or selected pages), languages, and branding.
- Step 2 | Prepare approved knowledge: FAQ, product docs, policies, and standard processes; validate with a regression question set before go-live.
- Step 3 | Go-live & iterate: embed and run; optimize with answer-hit rate, handoff rate, and top recurring questions.
Note: For production use involving internal data, we recommend On‑Prem / Private deployment and defining data boundaries with your access and audit requirements (agreement/config govern).
Other articles
Related questions